SMOPERATOR / TOOLKIT

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Tools for the uncomfortable moment.

No merch. No fake scarcity. Just compact checklists for the meeting, incident, or launch where clarity matters more than another dashboard.

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01INCIDENT

The First 15 Minutes

  1. State user impact in plain language.
  2. Start one shared, timestamped timeline.
  3. Separate observed facts from hypotheses.
  4. Name the technical lead and communication lead.
  5. Set the next evidence checkpoint.
02AI LAUNCH

The Consequence Gate

  1. Name the decision influenced by the model.
  2. Classify the impact if the answer is wrong.
  3. Define human review and override authority.
  4. Record data inputs, retention, and exposure.
  5. Test shutdown, rollback, and audit evidence.
03VENDOR

The Trust Boundary

  1. Map the data and credentials the vendor can reach.
  2. Require MFA, least privilege, and named owners.
  3. Confirm logging, alerting, and breach notice.
  4. Test offboarding and emergency revocation.
  5. Review subcontractors and data location.
04DECISION

The Reversibility Check

  1. Define what becomes hard to undo.
  2. Choose the smallest useful commitment.
  3. Set a measurable success and stop condition.
  4. Name the rollback owner before execution.
  5. Schedule the decision review now.
Keep a copy

Print all four cards in a clean workshop format.